Returns
You’re not absolutely in love with your ASJD piece of jewelry? No problem! We offer NO HASSLE, FREE RETURNS.
THE PROCESS
- Simply contact us at hello@asjewelrydesign.com within 10 days of purchase for all jewelry purchased through www.asjewelrydesign.com or at our flagship store. To start the process, we will email you a return shipping label.
- Returned items must be in pristine, unworn condition, in the original ASJD jewelry box, original invoice included.
- All necklaces must be placed on the card (so the chain doesn’t arrive tangled).
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Once we receive the item, we will credit you for the amount of the item(s) returned within 72 hours (M–F). ASJD reserves the discretion to assess the condition of the returned merchandise.
THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE
- All engagement and wedding band collection pieces, custom, personalized and final sale merchandise.
- Any purchase made from an Ashley Schenkein Jewelry Design retailer must be returned to that retail location in accordance with their return policy.
