Frequently Asked Questions

ASHLEY SCHENKEIN JEWELRY VALUES

Personally and as a business we believe in serving customers from unique backgrounds and beliefs. Our number one priority is to serve ALL of our customers EQUALLY, authentically and passionately. Our company supports several local and national charities every year, using our resources to better our local community as well as our national and global community. This is at the heart of Ashley Schenkein Jewelry Design’s mission.

SHIPPING AND TERMS: HANDMADE JEWELRY IS WORTH THE WAIT!

STANDARD DELIVERIES

  • We hope you agree that handmade jewelry is worth the wait! Please allow 2–3 business days after your order is placed for shipment.All made to order items will ship within the following time frames: Personalized and Wedding Bands (3-4 weeks), Engagement Rings (approximately 4-6 weeks, and we will email with an exact time frame). Contact us directly for special orders or if you need something sooner and we will do our best to accommodate your needs. All domestic Ashley Schenkein Jewelry Design orders are shipped via: USPS First Class (unless an expedited service has been chosen), signature required & insured.

  • All deliveries require an adult signature. Please make other arrangements (shipping to a work address or a neighbor who is available to sign) if you're unavailable to receive the package. You may email us to waive the signature. If you choose this option, you are fully responsible for the package once tracking shows that it has been delivered.

  • If the package is lost during transit, you must notify us within 15 days of receiving your tracking information or the right to issue a claim will be forfeited. We will issue a claim with the shipping carrier. A claim does not guarantee reimbursement. Before we process a replacement or refund, the customer must wait for the claim to be resolved, a process that can take 4-8 weeks.

  • Ashley Schenkein Jewelry Design is not responsible for the speed of delivery, packages that are undeliverable, etc. Please make sure your shipping address is correct and feel free to contact us to inquire about the status of your order. We are here to help!
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    EXPEDITED DELIVERIES

  • Please contact us at hello@asjewelrydesign.com or 720-663-0663 if you would like to purchase overnight shipping to confirm if this is possible. Since there are a lot of issues with guaranteeing shipping times, we will do our part to ship out your order at the requested time and follow up with you, but sometimes the on time arrival of packages is out of our control.
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    INTERNATIONAL ORDERS

  • We ship internationally! For many major markets actual number of days may vary based on origin, destination, and customs delays (please start the checkout process to receive a quote for international shipping costs as it varies). Please note that you will be responsible for any taxes or duties incurred by the destination country
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    PAYMENT

  • Ashley Schenkein Jewelry Design accepts all major credit cards, Apple Pay, Samsung Pay, Google Pay, and Shop Pay financing (powered by Affirm) in store. Online we also accept Amazon Pay.
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    RETURN POLICY

    You’re not absolutely in love with your ASJD piece of jewelry? No problem! We offer NO HASSLE, FREE RETURNS. Simply contact us at hello@asjewelrydesign.com within 10 days of purchase for all jewelry purchased through www.asjewelrydesign.com or at our flagship store. To start the process, we will email you a return shipping label.

    Returned items must be in pristine, unworn condition, in the original ASJD jewelry box, original invoice included. All necklaces must be placed on the card (so the chain doesn’t arrive tangled). Once we receive the item, we will credit you for the amount of the item(s) returned within 72 hours (M–F). ASJD reserves the discretion to assess the condition of the returned merchandise.

    THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE:

  • All engagement and wedding band collection pieces, custom, personalized and final sale merchandise.
  • Any purchase made from an Ashley Schenkein Jewelry Design retailer must be returned to that retail location in accordance with their return policy.

    • REPAIR POLICY

    We get it - you're living life to your fullest and sometimes a piece of delicate jewelry needs a little love. We will always repair your well loved piece of ASJD jewelry as long as we still have the materials on hand or can source them. We truly stand behind our work and craftsmanship.

    Please contact us via email: hello@asjewelrydesign.com or phone: 720-663-0663 to start the conversation about your specific repair process. If you send us an email, please include photos. We offer free repairs up to 365 days for craftsmanship issues or defects. After this, we will charge you a nominal fee for the lifetime of the piece.

    We will send you an RA (return authorization) number to include in your package and send you detailed instructions on how to ship it back to us. As soon as we have your piece of jewelry in hand, we will let you know whether there is a repair fee and if so, the associated cost.

    SPECIAL ORDERS

    Please contact us if you require special sizing or would like to request an alternate metal for a particular piece. We will accommodate your requests as best as possible!

    CUSTOM JEWELRY

    Custom Journey

    WHAT ARE THE WARRANTY AND GUARANTEE DETAILS FOR FINE CUSTOM JEWELRY?

    You'll want to make sure that your custom ASJD jewelry lasts a lifetime. We highly recommend insuring your ring or fine piece of jewelry ideally before it leaves our shop.

    The steps are as follows.:

  • You will need an appraisal before obtaining insurance. We are happy to provide an appraisal for $90 if we sourced all of the stones or you are able to provide details on any stones you have brought to us.

  • Contact an insurance company (an independent insurance company, your homeowner's or renter's insurance) before picking up your piece of jewelry if possible. We are happy to provide the name of a recommended appraiser or provide the name of an independent insurance company (through which we have no affiliation) as well.

  • We guarantee our rings to be free of manufacturing or craftsmanship defects. If you believe your ring (mounting) has a defect, please contact us immediately. We will repair or replace your defective ring as deemed appropriate. Ashley Schenkein Jewelry Design will cover the cost of all repairs under normal wear for the first 365 days after purchase, including replacing any melee (small stones 2mm and under in size).* Center stones are not included in this warranty and would need to be covered by your insurance (see above). Past the first 365 days we can fix anything you send us! Just know there may be a nominal fee for rings that are 'well-loved'. Ring cleanings are included for life. We are also happy to resize your piece or make minor adjustments as needed in the future for a nominal fee.

    • WHAT IF I DON'T LIKE MY PIECE OF JEWELRY?

    To be completely honest, this has never happened to us since our inception in 2007 as there are multiple opportunities for you to see the design before the final product (and let's be honest, the actual ring is always a lot prettier than the computer rendering). In the unforeseen case that you don't love your ring, we will be very fair to update the design as much as we can to make it just perfect if you find yourself not totally in love with the finished ring design, even if that means starting over from scratch. With that being said, we do not offer refunds on custom pieces, but we will go to the ends of the earth to make sure you love it!

    WHAT IF MY RING DOESN'T FIT JUST RIGHT?

    We can always resize your ring if the fit isn't perfect, and we include the first resizing free of charge within the first 6 months of purchase. After this a nominal fee will be charged, but we are more than happy to keep resizing it until it is perfect. If you live out of Denver, we are more than happy to email you a shipping label that includes insurance and a signature and we will just invoice you for this along with the resizing/repair fee (if it's after the first complimentary resizing).

    DO YOU RE-SET HEIRLOOM STONES?

    We do not set loose stones into our designs, but we would love to work with you on re-setting your family gemstones or diamonds. If your stone(s) is in a setting, feel free to bring it by the flagship store or email us at hello@asjewelrydesign.com for recommendations on next steps.

    WHAT IS THE AVERAGE TIMELINE FOR CUSTOM ASJD JEWELRY?

    It takes approximately 4-10 weeks from the inception of a custom project to be completed. This can vary depending on how many design iterations occur, how difficult it is to source an alternative gemstone, how long it takes you to select a stone or make a decision on a design. If you are on a tight timeline, please contact hello@asjewelrydesign.com to see if we can meet your deadline. We can go over all of this in more detail in your complimentary consultation.

    WHAT PAYMENT METHODS DO YOU ACCEPT?

    Ashley Schenkein Jewelry Design accepts all major credit cards, Apple Pay, Samsung Pay, Google Pay, and Shop Pay financing (powered by Affirm) in store. Online we also accept Amazon Pay.

    We request a 50% down payment at the time of purchasing stone(s) or starting production for a custom project. The remaining balance is due at the time of picking up the piece of jewelry or prior to shipment.

    HOW DOES SHIPPING WORK IF I LIVE OUT OF STATE?

    We ship out of state daily, so we are well versed in shipping methods and making sure that the custom piece of jewelry is fully insured and will arrive to you safely. You are in charge of shipping, which includes our insurance for a very reduced cost. We will provide tracking and require a signature upon receipt of the package.

    DO YOU USE ETHICALLY SOURCED CONFLICT-FREE DIAMONDS?

    Ashley Schenkein Jewelry Design only works with diamond vendors who adhere to the Kimberley Process — a process established in 2003 to ensure that diamond purchases are conflict-free. We feel that it’s our duty to challenge our suppliers in this regard. We hope you will seek out information on these important practices as well. We hope to educate our customers on the diamond trade and how the entire system works so that they can make the most educated decision possible.

    TO BE ELIGIBLE FOR THE WARRANTY

  • Stone(s) must not be exposed to unreasonable force or harmful conditions The warranty does not apply to a product that has been stored or handled incorrectly, abused, altered, or treated by incorrect cleaning methods.

  • The piece must not be altered or resized by any other jeweler.

  • Warranty is applied to the original purchaser of the product; the warranty is not transferable.

    • *Please note that this does not cover neglect, abuse, loss, theft, or excessive wear and tear. Ashley Schenkein Jewelry Design is not responsible for the replacement of a stone if it is lost due to bent or damaged prongs due to neglect even within the first 6 months. We reserve the right to determine what constitutes normal wear and tear.

    If an out of city/state repair is needed, the customer is responsible for all shipping costs (both ways) that is insured and requires a signature. We are more than happy to send you a shipping label and will invoice accordingly.

    Center stones are not under warranty — PLEASE be sure to insure your piece immediately!

    JEWELRY RESIZING

    ASJD provides one complimentary ring resizing within the first 6 months of purchase. After this a nominal fee will be charged, but we are more than happy to keep resizing it until it is perfect.

    If you live out of Denver, we are more than happy to email you a shipping label that includes insurance and a signature and we will just invoice you for this along with the resizing/repair fee if there is a fee. We highly recommend taking your ring to a local jeweler to receive the most accurate ring sizing before shipping it to us.

    WHOLESALE ACCOUNTS

    CONTACT

    If you are interested in a wholesale account, please contact hello@asjewelrydesign.com or fill out our wholesale account inquiry form. If we believe we are aligned, we will send you more detailed information, including wholesale costs and our policies and procedures.

    PAYMENT TERMS

    We request payment at the time of shipping. After we have developed an ongoing relationship, we may apply net 30 payment terms. We accept business checks or all major credit cards.

    DELIVERY

    Orders typically take 7-10 days to deliver from date of order. We will provide a more specific delivery date estimate upon receipt of order. Please note that high production times — including September–December — can delay delivery times. Shipping and handling fees are the responsibility of the buyer and will be billed accordingly. Delivery will be made via USPS, FedEx or USP with insurance, and a signature will be required.

    CANCELLATION

    An order cannot be canceled once it has shipped.

    RESALE ONLY

    Products are intended for resale only. Your wholesale account is not to be used by anyone other than you or an approved representative of your company for resale from your business.

    DAMAGES

    If a product is damaged in transit, we will gladly repair it. Claims must be made within 7–10 days of receipt of goods. Please contact us before returning any products.

     Location and Contact Info